top of page

Delivery and Shipping Information

We ship FREE OF CHARGE to all the countries listed below using 2 trusted companies (Fedex and Mailbox Etc.), which ensure fast, controlled and safe delivery.  Go to list  

Delivery time:

Once the product is shipped, it usually takes

24/48 hours (working days) for Italy

2-4 working days for Europe (depending on the country)

24/48 hours (working days) for the rest of the world (as listed)

FOR NON-EUROPEAN CUSTOMERS: THE PRICE IS ALREADY EXCL. 22% VAT.

Customs duties are charged to the customer. In some countries outside of Europe, additional taxes (customs duties, import taxes) may be applied, which must be paid by the Customer upon arrival of the package in the country of destination.

​You can consult the progress  of your order through your User area  within the " Graphic Editor" web-site. After your order has been shipped, you will receive an automatic email with a track & trace number, so you can easily track your package.

If the delivery country is not in our country list, we invite our customers to contact us by email at: info@mytodoplanner.com where we will do our best to help you.

​Delivery is made to the delivery address indicated by the Customer. The Customer must ensure that he has provided accurate and complete information regarding the delivery address (in particular: house number, property, staircase, access codes, names and / or intercom numbers, etc.).

The delivery times indicated on the Site are provided as an indication and correspond to the average delivery times.

​At the time of delivery, if the package is open, damaged, defective or in poor condition, the Customer must refuse to accept the delivery and send it back. If the Customer decides to accept the package, he must write on the delivery receipt that acceptance is conditional, indicating the conditions and any problems with the package, communicate the event to the Seller and the delivery company within 3 working days.

​In case of delay in delivery, if after having asked the Seller to make the delivery within a reasonable period of additional time, the latter has not done so, the Customer has the right to cancel the order by sending an e-mail to: info@mytodoplanner.com clearly specifying the reference number of the order to be canceled.

The Customer will then be reimbursed promptly and at the latest within 14 days from the date of cancellation of the order. However, if the product has been received after the Customer has canceled the order, the latter will return it to the Seller and the sums paid, including return costs, will be fully refunded upon receipt by the Seller of the product. complete and in its original condition.

​ The Seller cannot be held responsible for any direct or indirect damage resulting from delays or damage due to delivery.

zonario

ZONARY

ZONARIO
bottom of page