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Return and Exchange

RETURNS

The use and purchase of the products and Services provided by the Seller are immediate.

THE CANCELLATION OR MODIFICATION OF ORDERS THAT ARE ALREADY  WORKING IN THE USER AREA OF THE "GRAPHIC EDITOR" SITE ARE NOT ALLOWED.

From the moment the order is being processed, the Seller will no longer be able to intervene on the manufacturing process of the Product.

It is also not technically possible to change the order parameters relating to:

  • Promotional codes not entered;

  • Wrong number of copies;

  • Sending the same order more than once;

  • Other errors on the Customer side (ex. layout, positioning on the edges, etc.).

 

WE RECOMMEND OUR  CUSTOMERS TO SEND CONFIRMATION OF THE ORDER ONLY AFTER CAREFULLY CHECKING THE SETTINGS.

The Customer can exercise the right of withdrawal only and exclusively for defects or faults of the Product due to the manufacture of the same and not, by way of example, to errors caused by layouts, transparency, positioning on the edge, etc.

The order can be returned for a full refund or exchange within 14 days, and the process is extremely simple and FREE.

To exercise the right of withdrawal, the Customer can use the withdrawal form available on this page or send an e-mail to: info@mytodoplanner.com indicating the order number, your name, the name of the product to be returned and the description of the flaws or defects by attaching photographic documentation.  

The Seller will send the Customer the return label  to be printed by e-mail. It is essential that this acknowledgment of receipt is attached to the package, along with a copy of the invoice. The Customer must keep the proof of postage of the package. If the package is lost, no refunds will be provided without this proof of postage.

Products must be returned in their original packaging, with original tags, and brand new, without them having been used.

Within a maximum of 15 working days of receipt of the items by the Seller, (after reviewing the condition of the items) a refund will be issued through the original payment method, or the new items will be shipped (in case of an exchange).

If the product is defective or different from the one ordered, the Seller will pay for the return of the product.

 

The refund of an Order paid with a Gift Card will be automatically refunded with a voucher.

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